Order Policies 🚚
At Butter Baker, the health and safety of our community are always our top priority, to help prevent the spread of the virus and support well-being of our customers and our employees, we are now offering no-contact delivery service to your home for $4.99 (term and conditions may apply, please see below)
- Due to high volume of orders some of our products are out of stock until further notice, we are doing our best to bake more to meet demand, please check back everyday after 8 AM for online inventory update.
- The order cut off time is everyday at 12 PM for next day pick up or delivery, we won't be able to take same day orders & the delivery service is not available on Sundays.
- Delivery time is between 12-6 PM daily except Sundays, we won't be able to guarantee a specific delivery time due to high volume of orders.
- We are changing our delivery radius to 20 KM from both of our locations effective on MAY/04, with increasing traffic and more businesses are opening, we want to ensure all Butter Baker products can be delivered to you fresh and safely, we apologize for any inconvenience this may have caused.
- The delivery rate will remain at $4.99 within the 20 KM radius, for customers outside of our delivery zone we will be offering a discounted rate with the delivery radius up to 40 KM, we want to make sure you can still enjoy our fresh pastries and our delivery drivers are getting paid fairly with their time and hard work.
- Any changes to your order including special message, delivery instruction, change of address or delivery date requires 2 days in advance notice, for example if your order is being picked up or delivered on Friday, you will need to contact us before 5:00 PM on Wednesday, through email at firstname.lastname@example.org or call us at 905-604-3997 to make changes.
- If you are outside the 40 KM radius from both of our locations, we won't be able to provide the delivery service to your address.
- Our driver will call or text upon arrival and leave your package by the front door or with the condo concierge.
- All of our drivers wear face masks and disposable gloves to ensure safety of our customers and employees.
on behalf of the team we want to thank you for your understanding, small local business like ours rely on your support especially during the time like this, we will continue to bake your favourite products on a daily basis.