Order Policies 🚚

,At Butter Baker, the health and safety of our community are always our top priority, to help prevent the spread of the virus and support well-being of our customers and our employees, we are now offering no-contact delivery service to your home for $4.99 (term and conditions may apply, please see below)

 

General Policies:

  • Due to high volume of orders some of our products may be temporary out-of-stock until further notice, we are doing our best to bake more to meet demand, please check back everyday after 8 AM for online inventory update.
  • The order cut off time is everyday at 12 PM for next day pick up or delivery, we won't be able to take same day orders & the delivery service is not available on Sundays.
  • If you have any special request, including dietary restrictions, condo delivery instructions and etc please leave us a note in the “SPECIAL INSTRUCTION” box located on the “Cart” page.
  • We do NOT write greeting messages on the boxes, If you are looking for a nice greeting card to go with your order please click here to shop.
  • Any changes to your order including special message, delivery instruction, change of address or delivery date requires 2 days in advance notice, for example if your order is being picked up or delivered on Friday, you will need to contact us before 5:00 PM on Wednesday, through email at info@butter-baker.com or call us at 905-604-3997 to make changes. Cancellation or refund won't be accepted if we are not contacted within the 2 days notice period.

 

Delivery Policies:

  • We now deliver to most of the Etobicoke and Mississauga on every MONDAY and SATURDAY for only $4.99, limited deliveries available on a first come first serve basis! Input the postal code before you check out for eligibility (we only cover the south part of Brampton & north east of Oakville for the time being).
  • Due to high volume of orders some of our products are out of stock until further notice, we are doing our best to bake more to meet demand, please check back everyday after 8 AM for online inventory update.
  • The order cut off time is everyday at 12 PM for next day pick up or delivery, we won't be able to take same day orders & the delivery service is not available on Sundays.
  • Delivery time is between 12-6 PM daily except Sundays, we won't be able to guarantee a specific delivery time due to high volume of orders.
  • We are changing our delivery radius to 20 KM from both of our locations effective on MAY/04, with increasing traffic and more businesses are opening, we want to ensure all Butter Baker products can be delivered to you fresh and safely, we apologize for any inconvenience this may have caused.
  • The delivery rate will remain at $4.99 within the 20 KM radius, for customers outside of our delivery zone we will be offering a discounted rate with the delivery radius up to 30 KM, we want to make sure you can still enjoy our fresh pastries and our delivery drivers are getting paid fairly with their time and hard work.
  • If you are outside the 30 KM radius from both of our locations, we won't be able to provide the delivery service to your address.
  • Our driver will call or text upon arrival and leave your package by the front door or with the condo concierge, please include the recipient's local contact phone number when the order is placed and to ensure the recipient will be available to receive the order during the delivery time frame, if we are unable to reach the recipient the order will be returned to our kitchen or store, we'll need to re-arrange next day delivery with additional charges, or you can pick up from either one of our locations. If we cannot reach the sender within 24 hours, the order will be canceled and no refund will be issued.
  • All of our drivers wear face masks and disposable gloves to ensure safety of our customers and employees.
  • We ONLY deliver to Mississauga, Oakville and Brampton on every Monday and Saturday, all misplaced orders will be canceled and refunded.

 

In-Store Order Policies:

  • Due to high demand we won’t be able to hold same-day orders via phone or email, all products available in store will be a first come first serve basis, please click on the “locations” dropdown menu for the stores’ hours & visit us as early as you can.
  • Our Markham location is available for pre-orders pick up only, the retail area is currently under renovation and will be open to the public in mid September, 2020.

 

* on behalf of the team we want to thank you for your understanding, small local business like ours rely on your support especially during the time like this, we will continue to bake your favourite products on a daily basis.